a. How do I check the status of my order?
Please tap on “Orders” in My account section under main menu of website to check your order status. All details related to tracking of your order will be sent to you as an email to your registered email ID.
b. I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
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Please do not use the item for which claim is being raised.
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You may be required to information or short description of the case – A few questions will be asked to help us understand the scenario better.
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The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
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The refund for orders will be done after we have received back the product & undergone a thorough investigation of the raised issue.
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You may not be liable for a refund incase of the following scenarios stated below:
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Failure to provide adequate information about the case.
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Failure to provide snapshots of the packet and box (if any)
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If a pilferage delivery was received, pilferage claims must be made the same day.
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You must not dispose the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
c. What are the product Delivery Timelines?
We ship via air. Your order is shipped within 24 hours of placing the same. Post this, it takes 1-3 days for your order to reach you through our third party logistics provider depending on the location.
