REFUND/RETURN & EXCHANGE POLICY
We at The Forbidden Fruit strive every day to deliver the best & most unique products to our customers. Our relationship with our customers is of the utmost priority but for every relationship to flourish, both partners need to meet mid-way. To ease your journey from placing an order on our website to receiving the order at your doorstep, we strive harder. There are multiple teams on the backend who work day in and out to make this journey seamless.
All our products are ineligible for returns/refunds owing to them being available only in limited quantities & often being made to order. We provide detailed size charts & fabric details in the description of all our products.
However, we do provide easy exchanges for requests raised within 2 days of delivery of the product.
Sometimes there might be a few misses such as a defective product reaching you OR missing items in your order. The policies below have been crafted to address the same.
If you end up with the following cases, we will help you at our best as mentioned -
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In case of any damaged, incorrect or missing item, you will need to contact us within 24 hours of delivery or else we will not be in a position to offer you any support.
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In case of an incorrect/different item received other than the original item ordered, we will require an HD unboxing video of your order along with images to support the claim. Request you to allow us 2-3 days to refer to our in-house expert team for a quality check and if found valid – we will initiate a pickup of the product & issue you an exchange of the same product.
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In case of any damages, we will require an HD unboxing video of your order along with images to support the claim. Request you to allow us 2-3 days to refer to our in-house expert team for a quality check and if found valid – we will initiate a pickup of the product & issue you an exchange of the same product.
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For any cases where size issues have been discussed and agreed upon for an exchange, we will initiate a pickup of the product. A nominal shipping charge has to be born by the customer depending on the address. However, the product needs to be in the same condition as the customer might have received with tags and labels intact.
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Any damage to the print, crumpled up garment with creases etc. due to improper packing will be considered a damage that the customer needs to bear & will be sent back to the customer as is – only if the customer agrees to pay the shipping charges.
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If the product seems used/might have perfume fragrances etc – then they will not be eligible for an exchange & will be sent back to the customer as is – only if the customer agrees to pay the shipping charges.
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Products specially running on sales/discounts or bought via gift card options are explicitly not eligible for any exchanges or returns.
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We do not offer a cancellation once the order is placed. Pre-paid orders cannot be cancelled especially once the transaction has gone through.
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Any type of a refund from The Forbidden Fruit will be transferred minus the nominal platform charges/Shipping fee.